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Terms & Conditions for Using KSA Visa Communication Channels

These terms and conditions constitute an agreement between KSA Visa Platform and its services beneficiaries. Therefore, by using Platform communication channels, users implicitly agree to abide by all terms and conditions outlined herein, and any violation thereof or non-compliance may result in legal consequences.

  • Using KSA Visa Platform communication channels and sharing personal information shall imply acceptance of terms and conditions stipulated therein.
  • As communication channels and their uses evolve continuously, these terms and conditions shall be subject to subsequent changes at any time. Amendments or updates thereto shall become effective immediately upon announcement on Platform. We recommend visiting this page periodically to stay informed about any updates. By continuing to use communication channels, you acknowledge and fully accept any amendments to terms and conditions without the need for prior notification.
  • KSA Visa Platform is committed to responding and engaging through all approved communication channels during official working hours, within specified time frame mentioned on page.
  • KSA Visa Platform is committed to processing all support and assistance requests received through approved communication channels, based on information provided by beneficiaries.
  • KSA Visa Platform is dedicated to fair and honest treatment of beneficiaries throughout service provision process. Special attention and care shall also be given to elderly individuals and people with disabilities, regardless of gender.
  • KSA Visa Platform communication channels working hours may change due to updates on Platform.

Purpose of Recording Communication

By using communication channels, you authorize KSA Visa Platform to record all your communications, conversations, and requests. You also acknowledge that these audio and written recordings serve as the sole evidence and conclusive proof of their contents.

Privacy & Data Confidentiality

We respect users’ personal data, treating it as a fundamental right of theirs. Therefore, we have implemented stringent privacy-preserving methods to ensure data confidentiality. The Platform adheres to various data confidentiality principles, which explain our approach to privacy issues across all our services.

Limitation of Liability

The Platform assumes no responsibility for any consequences resulting from website use, including but not limited to accuracy or validity of any claims or statements contained in information, related images, data collection, recording, or transmission processes.

Restrictions on Communication Channels Use

By utilizing call center services, you agree to refrain from the following actions:

  • Interfering, disrupting, or obstructing functioning of communication channels, networks, or relevant servers. Additionally, you shall not engage in any activities that could, at our sole discretion, place significant and unreasonable strain on communication center infrastructure and services.
  • Utilizing communication channels to send commercial emails or any form of communication irrelevant to Platform intended purposes, or engaging in any form of misuse.
  • Uploading files on communication forms or channels that contain viruses or corrupted data.
  • Publishing, advertising, distributing, or circulating materials or information through Platform communication channels that involve defamation, legal violations, violations of Islamic teachings or public morals, or any other form of illegal information.

Support Channels

ChannelService AvailableResponse Time
Call Center 92001111424/71 Min
Call Center from Outside Kingdom 0096692001111424/71 Min
Email
CustomerCare@mofa.gov.sa
From Sunday to Thursday from 08:00 AM to 05:00 PM (+3 GMT)One business day
Contact Us FormFrom Sunday to Thursday from 08:00 AM to 05:00 PM (+3 GMT)One business day
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